ReturnPolicyDetails

Most eBay sites require a seller to specify a return policy when listing an item and eBay provides several features and options for creating them.

Jump to example

US (0)

Features available to the seller when specifying the return policy for an item.

Feature Available
Sellers can enter a text description. Yes
Sellers can specify a European Article Number (EAN). No

Sellers can specify whether they accept returns or not.

Description ReturnsAcceptedOption
Returns Accepted ReturnsAccepted
No returns accepted ReturnsNotAccepted

Sellers can specify the time period in which an item should be returned by the buyer.

Description ReturnsWithinOption
14 Days Days_14
30 Days Days_30
60 Days Days_60

Sellers can specify who pays the shipping cost for a returned item.

Description ShippingCostPaidBy
Buyer Buyer
Seller Seller

Sellers can specify how the buyer will be compensated for a returned item.

Description RefundOption
Money Back MoneyBack
Money back or replacement (buyer's choice) MoneyBackOrReplacement
Money back or exchange (buyer's choice) MoneyBackOrExchange

Sellers can specify a restocking fee for returned items.

Description RestockingFeeValueOption
No NoRestockingFee
10% Percent_10
15% Percent_15
20% Percent_20

Canada (2)

Features available to the seller when specifying the return policy for an item.

Feature Available
Sellers can enter a text description. Yes
Sellers can specify a European Article Number (EAN). No

Sellers can specify whether they accept returns or not.

Description ReturnsAcceptedOption
Returns Accepted ReturnsAccepted
Returns Not Accepted ReturnsNotAccepted

Sellers can specify the time period in which an item should be returned by the buyer.

Description ReturnsWithinOption
3 Days Days_3
7 Days Days_7
14 Days Days_14
30 Days Days_30
60 Days Days_60

Sellers can specify who pays the shipping cost for a returned item.

Description ShippingCostPaidBy
Buyer Buyer
Seller Seller

Sellers can specify how the buyer will be compensated for a returned item.

Description RefundOption
Money Back MoneyBack
Exchange Exchange
Merchandise Credit MerchandiseCredit

Sellers can specify a restocking fee for returned items.

Description RestockingFeeValueOption
No NoRestockingFee
10% Percent_10
15% Percent_15
20% Percent_20

UK (3)

Features available to the seller when specifying the return policy for an item.

Feature Available
Sellers can enter a text description. Yes
Sellers can specify a European Article Number (EAN). No

Sellers can specify whether they accept returns or not.

Description ReturnsAcceptedOption
Returns Accepted ReturnsAccepted
Returns Not Accepted ReturnsNotAccepted

Sellers can specify the time period in which an item should be returned by the buyer.

Description ReturnsWithinOption
14 days Days_14
30 days Days_30
60 days Days_60

Sellers can specify who pays the shipping cost for a returned item.

Description ShippingCostPaidBy
Buyer Buyer
Seller Seller

Australia (15)

Features available to the seller when specifying the return policy for an item.

Feature Available
Sellers can enter a text description. Yes
Sellers can specify a European Article Number (EAN). No

Sellers can specify whether they accept returns or not.

Description ReturnsAcceptedOption
Returns Accepted ReturnsAccepted
Returns Not Accepted ReturnsNotAccepted

Sellers can specify the time period in which an item should be returned by the buyer.

Description ReturnsWithinOption
3 Days Days_3
7 Days Days_7
14 Days Days_14
30 Days Days_30
60 Days Days_60

Sellers can specify who pays the shipping cost for a returned item.

Description ShippingCostPaidBy
Buyer Buyer
Seller Seller

Sellers can specify how the buyer will be compensated for a returned item.

Description RefundOption
Money Back MoneyBack
Exchange Exchange
Merchandise Credit MerchandiseCredit

Sellers can specify a restocking fee for returned items.

Description RestockingFeeValueOption
No NoRestockingFee
10% Percent_10
15% Percent_15
20% Percent_20

Austria (16)

Features available to the seller when specifying the return policy for an item.

Feature Available
Sellers can enter a text description. Yes
Sellers can specify a European Article Number (EAN). No

Sellers can specify whether they accept returns or not.

Description ReturnsAcceptedOption
Verbraucher haben das Recht, den Artikel unter den angegebenen Bedingungen zurückzugeben. ReturnsAccepted
Rücknahmen nicht akzeptiert ReturnsNotAccepted

Sellers can specify the time period in which an item should be returned by the buyer.

Description ReturnsWithinOption
14 Tage Days_14
1 Monat Months_1

Sellers can specify who pays the shipping cost for a returned item.

Description ShippingCostPaidBy
Käufer trägt die unmittelbaren Kosten der Rücksendung der Waren Buyer
Verkäufer trägt die Kosten der Rücksendung der Waren Seller

Belgium_French (23)

Features available to the seller when specifying the return policy for an item.

Feature Available
Sellers can enter a text description. Yes
Sellers can specify a European Article Number (EAN). No

Sellers can specify whether they accept returns or not.

Description ReturnsAcceptedOption
Retours acceptés ReturnsAccepted
Retours refusés ReturnsNotAccepted

Sellers can specify the time period in which an item should be returned by the buyer.

Description ReturnsWithinOption
14 jours Days_14
30 jours Days_30
60 jours Days_60

Sellers can specify who pays the shipping cost for a returned item.

Description ShippingCostPaidBy
Acheteur Buyer
Vendeur Seller

France (71)

Features available to the seller when specifying the return policy for an item.

Feature Available
Sellers can enter a text description. Yes
Sellers can specify a European Article Number (EAN). No

Sellers can specify whether they accept returns or not.

Description ReturnsAcceptedOption
Retours acceptés ReturnsAccepted
Retours refusés ReturnsNotAccepted

Sellers can specify the time period in which an item should be returned by the buyer.

Description ReturnsWithinOption
14 jours Days_14
30 jours Days_30
60 jours Days_60

Sellers can specify who pays the shipping cost for a returned item.

Description ShippingCostPaidBy
Acheteur Buyer
Vendeur Seller

Germany (77)

Features available to the seller when specifying the return policy for an item.

Feature Available
Sellers can enter a text description. Yes
Sellers can specify a European Article Number (EAN). No

Sellers can specify whether they accept returns or not.

Description ReturnsAcceptedOption
Verbraucher haben das Recht, den Artikel unter den angegebenen Bedingungen zurückzugeben. ReturnsAccepted
Der Artikel kann nicht zurückgegeben werden ReturnsNotAccepted

Sellers can specify the time period in which an item should be returned by the buyer.

Description ReturnsWithinOption
14 Tage Days_14
1 Monat Months_1

Sellers can specify who pays the shipping cost for a returned item.

Description ShippingCostPaidBy
Käufer trägt die unmittelbaren Kosten der Rücksendung der Waren Buyer
Verkäufer trägt die Kosten der Rücksendung der Waren Seller

eBayMotors (100)

Features available to the seller when specifying the return policy for an item.

Feature Available
Sellers can enter a text description. Yes
Sellers can specify a European Article Number (EAN). No

Sellers can specify whether they accept returns or not.

Description ReturnsAcceptedOption
Returns Accepted ReturnsAccepted
Returns Not Accepted ReturnsNotAccepted

Sellers can specify the time period in which an item should be returned by the buyer.

Description ReturnsWithinOption
14 Days Days_14
30 Days Days_30
60 Days Days_60

Sellers can specify who pays the shipping cost for a returned item.

Description ShippingCostPaidBy
Buyer Buyer
Seller Seller

Sellers can specify how the buyer will be compensated for a returned item.

Description RefundOption
Money Back MoneyBack
Money back or replacement (buyer's choice) MoneyBackOrReplacement
Money back or exchange (buyer's choice) MoneyBackOrExchange

Sellers can specify a restocking fee for returned items.

Description RestockingFeeValueOption
No NoRestockingFee
10% Percent_10
15% Percent_15
20% Percent_20

Italy (101)

Features available to the seller when specifying the return policy for an item.

Feature Available
Sellers can enter a text description. Yes
Sellers can specify a European Article Number (EAN). No

Sellers can specify whether they accept returns or not.

Description ReturnsAcceptedOption
Restituzione accettata ReturnsAccepted
Restituzione non accettata ReturnsNotAccepted

Sellers can specify the time period in which an item should be returned by the buyer.

Description ReturnsWithinOption
14 giorni Days_14
30 giorni Days_30
60 giorni Days_60

Sellers can specify who pays the shipping cost for a returned item.

Description ShippingCostPaidBy
Acquirente Buyer
Venditore Seller

Belgium_Dutch (123)

Features available to the seller when specifying the return policy for an item.

Feature Available
Sellers can enter a text description. Yes
Sellers can specify a European Article Number (EAN). No

Sellers can specify whether they accept returns or not.

Description ReturnsAcceptedOption
Teruggaven aanvaard ReturnsAccepted
Teruggaven niet aanvaard ReturnsNotAccepted

Sellers can specify the time period in which an item should be returned by the buyer.

Description ReturnsWithinOption
14 dagen Days_14
30 dagen Days_30
60 dagen Days_60

Sellers can specify who pays the shipping cost for a returned item.

Description ShippingCostPaidBy
Koper Buyer
Verkoper Seller

Netherlands (146)

Features available to the seller when specifying the return policy for an item.

Feature Available
Sellers can enter a text description. Yes
Sellers can specify a European Article Number (EAN). No

Sellers can specify whether they accept returns or not.

Description ReturnsAcceptedOption
Retourzendingen geaccepteerd ReturnsAccepted
Retourzendingen niet geaccepteerd ReturnsNotAccepted

Sellers can specify the time period in which an item should be returned by the buyer.

Description ReturnsWithinOption
14 dagen Days_14
30 dagen Days_30
60 dagen Days_60

Sellers can specify who pays the shipping cost for a returned item.

Description ShippingCostPaidBy
Koper Buyer
Verkoper Seller

Spain (186)

Features available to the seller when specifying the return policy for an item.

Feature Available
Sellers can enter a text description. Yes
Sellers can specify a European Article Number (EAN). No

Sellers can specify whether they accept returns or not.

Description ReturnsAcceptedOption
Devoluciones aceptadas ReturnsAccepted
No se aceptan devoluciones ReturnsNotAccepted

Sellers can specify the time period in which an item should be returned by the buyer.

Description ReturnsWithinOption
14 días Days_14
30 días Days_30
60 días Days_60

Sellers can specify who pays the shipping cost for a returned item.

Description ShippingCostPaidBy
Comprador Buyer
Vendedor Seller

Switzerland (193)

Features available to the seller when specifying the return policy for an item.

Feature Available
Sellers can enter a text description. Yes
Sellers can specify a European Article Number (EAN). No

Sellers can specify whether they accept returns or not.

Description ReturnsAcceptedOption
Verbraucher haben das Recht, den Artikel unter den angegebenen Bedingungen zurückzugeben. ReturnsAccepted
Rücknahmen nicht akzeptiert ReturnsNotAccepted

Sellers can specify the time period in which an item should be returned by the buyer.

Description ReturnsWithinOption
14 Tage Days_14
30 Tage Days_30
60 Tage Days_60

Sellers can specify who pays the shipping cost for a returned item.

Description ShippingCostPaidBy
Käufer Buyer
Verkäufer Seller

HongKong (201)

Features available to the seller when specifying the return policy for an item.

Feature Available
Sellers can enter a text description. Yes
Sellers can specify a European Article Number (EAN). No

Sellers can specify whether they accept returns or not.

Description ReturnsAcceptedOption
可退貨 ReturnsAccepted
不可退貨 ReturnsNotAccepted

Sellers can specify the time period in which an item should be returned by the buyer.

Description ReturnsWithinOption
收到物品後 3 日內 Days_3
收到物品後 7 日內 Days_7
收到物品後 14日內 Days_14
收到物品後 30 日內 Days_30
收到物品後 60 日內 Days_60

Sellers can specify who pays the shipping cost for a returned item.

Description ShippingCostPaidBy
買家負責 Buyer
賣家負責 Seller

India (203)

Features available to the seller when specifying the return policy for an item.

Feature Available
Sellers can enter a text description. Yes
Sellers can specify a European Article Number (EAN). No

Sellers can specify whether they accept returns or not.

Description ReturnsAcceptedOption
Returns Accepted ReturnsAccepted
Returns Not Accepted ReturnsNotAccepted

Sellers can specify the time period in which an item should be returned by the buyer.

Description ReturnsWithinOption
7 Days Days_7
14 Days Days_14
30 Days Days_30

Sellers can specify who pays the shipping cost for a returned item.

Description ShippingCostPaidBy
Buyer Buyer
Seller Seller

Sellers can specify how the buyer will be compensated for a returned item.

Description RefundOption
Money Back MoneyBack
Exchange Exchange
Merchandise Credit MerchandiseCredit

Sellers can specify if an item includes a warranty.

Description WarrantyOfferedOption
Warranty offered WarrantyOffered
None

Sellers can specify what type of warranty is included with the item.

Description WarrantyType
Replacement Warranty ReplacementWarranty
Dealer Warranty DealerWarranty
Manufacturer Warranty ManufacturerWarranty

Sellers can specify the length of the warranty that is included with the item.

Description WarrantyDurationOption
3 months Months_3
6 months Months_6
1 year Years_1
2 years Years_2
3 years Years_3
More than 3 years Years_MoreThan3

Ireland (205)

Features available to the seller when specifying the return policy for an item.

Feature Available
Sellers can enter a text description. Yes
Sellers can specify a European Article Number (EAN). No

Sellers can specify whether they accept returns or not.

Description ReturnsAcceptedOption
Returns Accepted ReturnsAccepted
Returns Not Accepted ReturnsNotAccepted

Sellers can specify the time period in which an item should be returned by the buyer.

Description ReturnsWithinOption
14 days Days_14
30 days Days_30
60 days Days_60

Sellers can specify who pays the shipping cost for a returned item.

Description ShippingCostPaidBy
Buyer Buyer
Seller Seller

Malaysia (207)

Features available to the seller when specifying the return policy for an item.

Feature Available
Sellers can enter a text description. Yes
Sellers can specify a European Article Number (EAN). No

Sellers can specify whether they accept returns or not.

Description ReturnsAcceptedOption
Returns Accepted ReturnsAccepted
Returns Not Accepted ReturnsNotAccepted

Sellers can specify the time period in which an item should be returned by the buyer.

Description ReturnsWithinOption
3 Days Days_3
7 Days Days_7
14 Days Days_14
30 Days Days_30
60 Days Days_60

Sellers can specify who pays the shipping cost for a returned item.

Description ShippingCostPaidBy
Buyer Buyer
Seller Seller

Sellers can specify how the buyer will be compensated for a returned item.

Description RefundOption
Money Back MoneyBack
Exchange Exchange
Merchandise Credit MerchandiseCredit

CanadaFrench (210)

Features available to the seller when specifying the return policy for an item.

Feature Available
Sellers can enter a text description. Yes
Sellers can specify a European Article Number (EAN). No

Sellers can specify whether they accept returns or not.

Description ReturnsAcceptedOption
J'accepte le renvoi des objets ReturnsAccepted
Renvois non acceptés ReturnsNotAccepted

Sellers can specify the time period in which an item should be returned by the buyer.

Description ReturnsWithinOption
3 jours Days_3
7 jours Days_7
14 jours Days_14
30 jours Days_30
60 jours Days_60

Sellers can specify who pays the shipping cost for a returned item.

Description ShippingCostPaidBy
Acheteur Buyer
Vendeur Seller

Sellers can specify how the buyer will be compensated for a returned item.

Description RefundOption
Remboursement MoneyBack
Échange Exchange
Crédit sur la marchandise MerchandiseCredit

Sellers can specify a restocking fee for returned items.

Description RestockingFeeValueOption
Aucun NoRestockingFee
10 % Percent_10
15 % Percent_15
20 % Percent_20

Philippines (211)

Features available to the seller when specifying the return policy for an item.

Feature Available
Sellers can enter a text description. Yes
Sellers can specify a European Article Number (EAN). No

Sellers can specify whether they accept returns or not.

Description ReturnsAcceptedOption
Returns Accepted ReturnsAccepted
Returns Not Accepted ReturnsNotAccepted

Sellers can specify the time period in which an item should be returned by the buyer.

Description ReturnsWithinOption
3 Days Days_3
7 Days Days_7
14 Days Days_14
30 Days Days_30
60 Days Days_60

Sellers can specify who pays the shipping cost for a returned item.

Description ShippingCostPaidBy
Buyer Buyer
Seller Seller

Sellers can specify how the buyer will be compensated for a returned item.

Description RefundOption
Money Back MoneyBack
Exchange Exchange
Merchandise Credit MerchandiseCredit

Poland (212)

Features available to the seller when specifying the return policy for an item.

Feature Available
Sellers can enter a text description. Yes
Sellers can specify a European Article Number (EAN). No

Sellers can specify whether they accept returns or not.

Description ReturnsAcceptedOption
Przyjmuję zwroty ReturnsAccepted
Nie przyjmuję zwrotów ReturnsNotAccepted

Sellers can specify the time period in which an item should be returned by the buyer.

Description ReturnsWithinOption
14 dni Days_14
30 dni Days_30
60 dni Days_60

Sellers can specify who pays the shipping cost for a returned item.

Description ShippingCostPaidBy
Kupujący Buyer
Sprzedający Seller

Singapore (216)

Features available to the seller when specifying the return policy for an item.

Feature Available
Sellers can enter a text description. Yes
Sellers can specify a European Article Number (EAN). No

Sellers can specify whether they accept returns or not.

Description ReturnsAcceptedOption
Returns Accepted ReturnsAccepted
Returns Not Accepted ReturnsNotAccepted

Sellers can specify the time period in which an item should be returned by the buyer.

Description ReturnsWithinOption
3 Days Days_3
7 Days Days_7
14 Days Days_14
30 Days Days_30
60 Days Days_60

Sellers can specify who pays the shipping cost for a returned item.

Description ShippingCostPaidBy
Buyer Buyer
Seller Seller

Sellers can specify how the buyer will be compensated for a returned item.

Description RefundOption
Money Back MoneyBack
Exchange Exchange
Merchandise Credit MerchandiseCredit

Example

<AddItemRequest>
    <Item>
      <ReturnPolicy>
          <Description>Example</Description>
          <EAN>1234567890</EAN>
          <ReturnsAcceptedOption>ReturnsAccepted</ReturnsAcceptedOption>
          <ReturnsWithinOption>Days_60</ReturnsWithinOption>
          <RefundOption>MoneyBackOrReplacement</RefundOption>
          <ShippingCostPaidByOption>Buyer</ShippingCostPaidByOption>
          <RestockingFeeValueOption>Percent_10</RestockingFeeValueOption>
      </ReturnPolicy>
    </Item>
</AddItemRequest>